connect2​ChannelEngine

Managing stock levels, product listings, orders, and returns across dozens of online marketplaces — all manually? OmniConnect by Codeunit connects Business Central with ChannelEngine, automating the full commerce cycle so your team can focus on selling, not data entry.

Built for e-commerce brands and retailers selling across multiple channels, this connector keeps products, prices, inventory, and orders in sync across all your marketplaces — without manual intervention.

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What It Does

• Product Catalog Synchronization — Your full product catalog, including grand-parent, parent, and variant hierarchies, is published to ChannelEngine with standard attributes, images, and multilingual extra data; only changed fields are updated.
• Pricing — Sales prices are kept in sync per sales code and currency, with a configurable minimum price percentage applied automatically to every update.
• Inventory Management — Stock levels are pushed from Business Central to ChannelEngine at the warehouse location level, keeping availability accurate across all connected channels.
• Shipment Confirmation — When an order ships, the full shipment record — carrier, tracking number, and return tracking — is posted back to ChannelEngine automatically.
• Returns to ChannelEngine — Merchant-initiated returns registered in Business Central are sent to ChannelEngine with return reason codes and tracking details.
• Order Acknowledgement — Explicit order acknowledgements are sent to ChannelEngine to keep the order pipeline clean and prevent orders from being re-fetched on subsequent runs.
• Marketplace Order Import — Marketplace orders are pulled from ChannelEngine into Business Central as sales orders with full billing, shipping, and warehouse routing data; each order is acknowledged automatically.
• Return Order Import — Customer returns from ChannelEngine are imported as return orders with quantities, pricing, and mapped reason codes, acknowledged on completion so they do not reappear.

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Key Benefits

• Complete Order-to-Fulfilment Automation — Marketplace orders flow into Business Central and shipment confirmations flow back, covering the full cycle without manual steps.
• Multi-level Product Hierarchy — Grand-parent, parent, and variant structures are published and maintained in ChannelEngine directly from Business Central item data.
• Channel-Specific Configuration — Warehouse mappings, order types, and status filters are configurable per channel, supporting multi-channel and multi-warehouse setups.
• Accurate Inventory Across Channels — Business Central stock levels are mapped to ChannelEngine stock locations, keeping availability consistent across all connected marketplaces.
• End-to-End Returns Handling — Both inbound customer returns and outbound merchant-initiated returns are supported, with reason code mapping and automatic acknowledgement.
• Minimum Price Enforcement — A configurable minimum price percentage is published alongside every sales price, protecting margin rules across all channels.

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OmniConnect Portal — included with your integration

Every integration comes with access to the OmniConnect Portal — giving you full insight into everything flowing between your connected systems. Get notified when something requires your attention, and correct data or resubmit failed transactions on the fly — all from a single interface.

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Built for your business

Need something more? OmniConnect connectors are continuously developed and extended based on customer feedback. If your workflow requires an integration or feature that isn't listed here, get in touch — we tailor our connectors to fit your business.